Privacy, Cookies & Your Data (GDPR)
You can view all the terms & conditions for the websites we provide by clicking here
This policy and the policys on the tabs above explains how we may collect, use, process, disclose and safeguard any information we obtain through the use of our websites, apps or portals. Please read it carefully.
It is also is intended to let you know about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.
If at any time you have questions about our practices or any of your rights described below or in any of the 'tabs', you may reach our Data Protection Officer (“DPO”) that supports Lime Online Services Ltd by contacting us at email@example.com.
(This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.)
(find out more on the 'Cookies tab')
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
(find out more on the 'Your Data tab')
We are a UK company operating globaly and comply with GDPR regulations.
(find out more on the 'GDPR tab')
We and our advertising partners may use your Personal Information, including your location and your activities across all of the websites and portals to facilitate the delivery of advertisements.
We use Slack, Dropbox, onedrive, for internal communication relating to sales and support of our services. In order to fulfil their duties, our staff may use these services to share basic contact details with colleagues, such as your name and email address. In all cases, our staff treat your data with care and abide by our data protection policies.
Third Party Services.
We use a number of third party services and apps on ALL of our websites and portals these are used to improve your user experience and provide some core services. (find out more including who provides these services on the 'Your Data tab')
Do Not Track.
Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, some of our websites and portals do not currently respond to such signals.
Downloads & Files.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using appropriate and up-to-date anti-virus software or similar applications.
Links to other Websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Email & SMS Marketing Messages.
We operate an email & SMS marketing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscribers personal details are collected, processed, managed and stored in accordance with the regulations. Subscribers can unsubscribe at any time through an automated online service, or if not available, using the unsubscribe link in the footer of sent marketing messages (or unsubscribe from all lists). Email marketing & SMS messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics, IP address, and already stored subscriber data.
This policy was reviewed and updated June 2018.
What is a cookie?
A cookie is a small file which asks permission to be placed on your devices storage. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site or webpage.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. We do NOT sell this data.
Information collected automatically when you browsing and using any of the Lime Online Services website and portals.
We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the operating system and type of device you are using, the content of any undeleted cookies that your browser previously accepted from us and the referring website address.
We use Google Analytics and AW Stats.
When you visit our website, we may assign your computer or device one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site.
Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies.
If you choose to decline cookies, you may not be able use some or all of the interactive or personalised features offered on our websites and portals.
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site.
We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon.
The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver opted in targeted marketing and to measure the overall effectiveness of our online advertising, content, programming or other activities.
You may usubscribe from any marketing by visiting: the unsubscribe page
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
The cookies on our websites and portals are either set by us or by third party partners and are listed below:
Updates to this policy
So that we can offer you the best possible online experience, new services using cookies may be added to our websites and portals from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to regularly review and update the details. When we update these details we will post changes on this page so please check back frequently.
What Information we collect
When you use any of the Lime Online Services Websites or portals we collect statistical data including information about your visit (how you got to our websites) your IP address, location, and your device information.
Full name, age, date of birth, sex and job title.
Contact information including mobile telephone number and email address.
Demographic information such as address, postcode, country personal preferences and interests
Other information relevant to customer surveys and/or offers.
Why we need your personal information
We require this information to understand your needs and provide you with a better personal service, and in particular for the following reasons:
To provide a bespoke experience on our portals and websites.
Internal record keeping.
We may use the information to improve our products and services and with your permission, we may periodically send promotional emails, notifications or other types of electronic messages such as SMS about new products, services and special offers or other information which we think you may find beneficial using the email address or telephone number which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests .
How we store your personal information
We have taken all reasonable steps to have in place appropriate security measures to protect your information. we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, such as: When you register, contact us, or become a client any information you provide is transmitted to us using SSL. Passwords for the portals and services hosted on our servers are NOT stored in plain text and are encrypted. The information you provide will always be the minimum amount we need to fulfill your request, provide registration and/or the services you require. This information is stored on a secure server and is updated regular with security updates and also monitored 24x7.
How long do we store your personal information
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
mandated by law, contract or similar obligations applicable to our business operations.
for preserving, resolving, defending or enforcing our legal/contractual rights or if needed to maintain adequate and accurate business and financial records. If you have any questions about the security or retention of your personal data, you can contact us at firstname.lastname@example.org
How we deal with security issues
STEP 1: CONTAINMENT AND RECOVERY
The purpose of this stage is to contain any breach, to limit the further damage as far as possible (This may include stopping or suspending particular portals or services) and to seek to recover any lost data.
STEP 2: RISK ASSESSMENT
The aim of this stage is to identify and assess the ongoing risks that may be associated with the breach.
In particular, an assessment of:
Potential adverse consequences for individuals, their likelihood, extent and seriousness.
STEP 3: NOTIFICATION
Here, we need to consider the necessary notification of organisations, regulators and data subjects. Notifications should have a clear purpose, whether this is to enable individuals who may have been affected to take steps to protect themselves or to allow the appropriate regulatory bodies perform their functions.
STEP 4: EVALUATION AND RESPONSE
Finally, we need to evaluate the effectiveness of Lime Online Services Ltd response to the breach and learn and apply any lessons learnt.
Requesting a copy of your personal information
If you wish to obtain a copy of your personal information that we have stored, you can do this by either logging into the portal you have registered with or by using the form below to send a request directly to us.
Requesting deletion of your personal information
If you wish to delete or have us delete all of your personal information that we have stored you can do this by either logging into the portal you have registered with and deleting your account or by using the form below to send a request directly to us.
Sharing your personal information
We do not share our marketing lists with anyone else or use third party email marketing services.
We do not sell or rent in any way any information you provide on of any Lime Online Services websites.
To help us deliver services we at Lime Online Services Ltd we share information and data with various 3rd party apps.
We use Google Analytics among other systems to help us understand the way people use Lime Online Services Ltd websites and portals so we can make it better and communicate relevant information to users. Here is a list of the third party providers used on our various websites and portals.
Google Webmaster Tools & Analytics
Bing Webmaster Tools
White Label Dating
Who is responsible for the personal data we store
Lime Online Services Ltd is responsible for your data.
We are a registered member of the ICO (Information Commissioners Office) reference Number: ZA420724
We hope that we will be able to resolve any questions or concerns you have. However, you may at any time raise your concern with the UK Information Commissioner at: https://ico.org.uk Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Payment Information & Financial Details
Lime Online Services Ltd use a number of third party organisations to process your online payments.
Which provider is used will depend on the website or portal you are registered with and the method of payment you choose.
Lime Online Services Ltd do not store any card or payment details on any of our systems.
All of the payment providers we use are listed below:
To process card and PayPal payments made on our websites and portals.
To process card and payments made on our websites and portals.
Card payments for customer present
Crpto currency payment processing.
To process card and Amazon payments made on our websites and portals.
How we are GDPR compliant
We are a registered Data Processor with ICO and have followed guidance ensuring we operate and handle data in a secure manner.
Registration No: ZA420724
Completed a full audit and documented all of our information assets and how data flows between them.
Identified and assessed and addressed any risks to data interchange.
Resricted staff access to all data and systems to a stricly 'Only when required basis'
Only collect the minimum amout of data & personal information required for each service.
Completed internal data beach processes in accordance to the guidance provided by ICO to ensure that we handle any suspected or proven information breach to the data we process and control. This includes reporting to the Information Commissioner’s Office, and the customers impacted.
Provided means for Subject Access Requests along with automation on our websites and portals where possible.
Ensured physical security of all hard copy and back-up data.
We will continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies and will adjust our practices accordingly where and when needed.
If you would like to request a copy of your personal information, update it or have it permanently deleted from our systems,
please fill in the request form below.